Get in Touch With Us
Got a question about something you've read on goldfingerfactory.com, or spotted a detail that needs updating? This page explains how to reach us, what we can help with, and what to expect once you've sent a message.
How to Reach Us
Email is the best way to get in touch. Write to us at [email protected] and a member of the team will read your message personally. We aim to reply within two working days, though this can stretch a little during busier periods.
If you can, tell us straight away what your message is about — a factual query, a suggestion, or something else. It helps us route it to the right person and get back to you faster.
What We Can Help With
- Questions about our reviews — If you'd like more detail on how we assessed a particular operator, or why a specific site not on Gamstop appears where it does in our rankings, ask us directly.
- Corrections — Bonus terms, payment options and licensing details at gambling sites not on Gamstop change fairly often. If something on the site looks out of date, tell us and we'll look into it.
- Content suggestions — If there's a topic around non Gamstop casinos you'd like us to cover in more depth, we're happy to hear it.
- Partnership or editorial enquiries — If you represent an operator or an industry body and want to discuss working with us, introduce yourself and outline what you have in mind. Note that reaching out about a partnership does not influence how any brand is rated.
- General site feedback — Anything else about your experience using goldfingerfactory.com is welcome, positive or critical.
What This Page Is Not For
We're an independent comparison site, not a casino operator, so we can't access accounts, process withdrawals, resolve disputes over a specific bet, or verify identity documents on anyone's behalf. Those matters sit with the individual operator listed on our trusted non Gamstop casinos page and should be raised through that operator's own support channels.
Similarly, we're not able to advise on individual financial or gambling decisions. If you're weighing up whether to play at a casino not on Gamstop, our comparison pages and mini-reviews are there to help you compare terms, but the choice and the responsibility for it remain yours.
If You Need Support Around Your Gambling
If your message relates to concerns about your own gambling, or someone else's, please say so plainly in your email. We won't judge the enquiry, and we can point you towards independent organisations that offer confidential advice and support tools, separate from any operator or comparison site. Self-exclusion through Gamstop is one route some readers use; if you've registered with it and are asking us how casinos outside that scheme work, our other pages cover that in more detail.
How We Handle Your Message
Every email is read by a real person on our editorial team — we don't rely on automated replies to close out enquiries. Once we've reviewed what you've sent, we'll come back to you directly, whether that's an answer, a correction we've made, or a follow-up question if we need more detail.
We take accuracy on this site seriously, particularly given how often bonus terms, payment methods and licensing arrangements shift across casinos not on Gamstop. Reader corrections genuinely feed into what we publish, so flagging an issue is never wasted effort.
Before You Write In
A couple of quick checks can save time on both sides:
- If your question is about a specific brand's welcome offer, check the terms shown alongside that offer first — wagering requirements, minimum deposits and time limits are usually listed there.
- If it's about eligibility or how self-exclusion schemes interact with sites outside them, our guide to trusted non Gamstop casinos covers the mechanics in plain terms.
- Include any relevant screenshots or details in your first email rather than a follow-up — it usually gets you a fuller answer first time round.
All gambling content on this site is intended for readers aged 18 and over. Thanks for taking the time to reach out — we do read everything that comes in, and we look forward to hearing from you.